Help Center


Online Purchase

What modes of payment are accepted?

Is the online payment secure?

How do I return a product if I am not satisfied with my purchase?

How do I cancel an order?

How am I reimbursed if I cancel or return an order?

What is doomooshop’s policy regarding respect of personal data?

I need an invoice. How do I go about it?

Is it possible to exchange a delivered product?

The delivery

How will I receive my order?

How long will the delivery take?

What are the delivery charges?

Can I have my order delivered to an address other than my own?

How can I follow the status of an active order?

What happens if I am absent at the time of the delivery?

How do I change the delivery address if I have already placed an order?

How will I know if my gift has arrived at its destination?


How will the person who receives the gift know who the giver is?

Who markets doomoo?

Who manages the website?

What do I do if I no longer want to receive your newsletters by email?

What are’s conditions of sale?

I have a complaint. Who do I contact?