Yes. All transactions are secure thanks to the payment system Paypal. Any information exchanged in dealing with the payment is encrypted thanks to the SSL protocol. This data cannot be detected, intercepted or used by a third party. Nor are the data kept on our computer systems.
You can cancel your order up to 14 days after delivery on the condition that you inform us by letter or email (firstname.lastname@example.org) and that you return your purchase in the same condition as it was sent and in its original package, also in perfect condition. You will then be fully reimbursed within a reasonable time period. You will have to cover the return postage fee.
The majority of the orders are delivered in five to seven working days. The dispatch and delivery dates given at the time of the order are estimates: we put everything in place to ensure your order is delivered as quickly as possible.
The delivery person will leave you a notification slip. It will contain the steps to take to have the item delivered to you at a more suitable time. Please note that after two unsuccessful attempts at delivery, the item will be returned to sender. You will then have to cover the new delivery charge.
Whether you choose to give a gift voucher, you will be asked to give your name. The gift voucher and the letter accompanying your gift will clearly indicate: "This gift has been sent to you by XXX". When placing your order, you also have the possibility to add a more personal message.
We are at your service via the electronic form available from the "contact" section on this site. Please do not hesitate to share your questions or suggestions with us. We will reply to you as soon as possible.